Terms & Conditions
Effective Date: July 1, 2025
Last Updated: July 1, 2025
Welcome to SmoothRide.in (“Platform”), operated by SmoothRide Mobility Services, a brand owned and managed by Synophic Pharmaceutical Private Limited (“Company,” “we,” “us,” or “our”). These Terms & Conditions govern your use of our website, mobile app, and related services (collectively referred to as the “Service”).
By accessing or using our Service, you agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree with any part of these terms, please do not use the Service.
User/Customer: Anyone who accesses or uses the SmoothRide platform to book a ride or rental service.
Driver/Partner: Registered vehicle owners or drivers providing transportation services through the platform.
Booking: A confirmed transportation or rental request made through the platform.
To use our services, you must:
Be at least 18 years old
Have legal capacity to enter a binding contract
Agree to provide accurate and complete registration details
Use the service for lawful purposes only
All bookings are subject to availability.
Fares are displayed before confirmation and may include tolls, taxes, and convenience fees.
Payments can be made via UPI, debit/credit cards, wallets, or cash (if applicable).
We reserve the right to cancel bookings due to unavailability or technical issues.
Cancellations must be made within the window specified on the booking page.
A cancellation fee may apply depending on the timing and reason.
Refunds (if applicable) will be processed and credited to the original payment method within 7–10 business days.
Users agree to:
Maintain decorum and safety during the ride
Not damage vehicle property or misbehave with drivers
Be punctual at pickup locations
Provide valid ID if requested by the driver
We reserve the right to suspend or ban users who violate these terms.
Drivers must:
Hold a valid driver’s license and vehicle permits
Maintain vehicle cleanliness and roadworthiness
Not refuse confirmed rides without valid reason
Follow local traffic and transport laws
You agree not to:
Use the platform for illegal or fraudulent activities
Attempt to gain unauthorized access to systems
Use bots, scripts, or data mining tools
Post defamatory, abusive, or misleading content
SmoothRide acts as an intermediary between users and drivers. We do not own or operate vehicles.
We are not responsible for delays, accidents, or losses caused by drivers or third-party service providers.
In no event shall SmoothRide be liable for indirect, incidental, or consequential damages.
We may suspend or terminate your account at our sole discretion if:
You breach these Terms
Engage in misuse or fraud
Harm the reputation or operations of the platform
All content on SmoothRide.in—including logos, texts, icons, and app designs—is the property of Synophic Pharmaceutical Private Limited and protected under Indian copyright law.
These Terms are governed by the laws of India. Any disputes arising out of or in connection with this agreement shall be subject to the jurisdiction of the courts in Pune, Maharashtra.
We may update these Terms & Conditions from time to time. Changes will be posted on this page with a revised effective date. Continued use of the service constitutes acceptance of the new terms.
If you have any questions or concerns about these Terms, contact us at:
SmoothRide Mobility Services
(A brand owned by Synophic Pharmaceutical Private Limited)
Website: https://smoothride.in
Head Office:
First Floor Office No: 301,
A-212, 3rd Floor Vishal Tower, Mahavir Enclave Part-II, 40 Ft. Road, Dabri - Palam Rd, Opp., Dwarka, Sector 7, New Delhi, Delhi, 110059
Areas served: New Delhi
Hours: Open 24 hours
Phone: +91-9420100170 | +91-7758050722