Effective Date: July 1, 2025
Last Updated: July 1, 2025
At SmoothRide.in, operated by Smooth Ride Mobility Services ("we", "us", or "our"), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services, including our website www.smoothride.in, mobile applications, and any related services (collectively, the “Service”).
By accessing or using our Service, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect the following types of information:
a) Personal Information
• Name
• Phone number
• Email address
• Postal address
• Government-issued ID (for KYC & verification)
• Payment information
b) Ride Information
• Pickup and drop-off location
• Travel time and duration
• Vehicle and driver details
c) Device & Usage Data
• IP address
• Device type and operating system
• App usage analytics
• Location data (if GPS/location permission is granted)
2. How We Use Your Information
We use your information to:
• Provide, manage, and improve our services
• Process bookings and payments
• Match you with drivers or vehicles
• Communicate with you regarding your bookings or promotions
• Enhance safety and verify user identity
• Comply with legal and regulatory requirements
3. Sharing Your Information
We do not sell your personal information. However, we may share data with:
• Trusted third-party vendors, including payment gateways and hosting partners • Drivers or operators to fulfill your ride
• Law enforcement or regulators, if required by law
• Analytics providers (such as Google Analytics) for service improvement
4. Data Security
We implement robust technical and administrative security measures to protect your data, including:
• SSL encryption
• Secure payment gateway Phonepe
• Limited access to personal information internally
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
• Remember your preferences
• Provide a better user experience
• Analyze website traffic
You can control cookie settings through your browser preferences.
6. Your Rights and Choices
You have the right to:
• Access your personal data
• Correct or update your information
• Withdraw consent or delete your data (as per applicable laws)
To make a request, please email us at info@smoothride.in
7. Data Retention
We retain your personal data only for as long as necessary to provide services, fulfill legal obligations, resolve disputes, or enforce agreements.
8. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors.
9. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the content or privacy practices of such websites.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:
SmoothRide Mobility Services
Email: info@smoothride.in
Phone: +91-7758050722
Website: https://smoothride.in